Pathetic customer service

I did an online order on Friday 30/10/2020 for delivery on Sunday 01/11/2020. Firstly, the delivery was 2 hrs late. 3 items were then short delivered. I sent an email on the 01/11/2020. No response till today. Called customer service on 02/11. Will get back. Called customer service on 03/11. Will get back. Sent another email on 03/11. No response Tweeted on the 03/11. Gave order number as requested. No reply. Must I go personally to their offices?????This is terrible customer service. My goods were paid for on the 30/10/2020. Woolworths has taken my money and failed to deliver my goods and nobody has taken the responsibility to let me know what's going on. By the way the stuff that was short delivered was for my daughter's birthday on the 02/11.