Pathetic Customer Service

It's truly disappointing that Woolworths customer service is so bad. The response to emails is pathetic. I emailed on 1st September and still no response. I shop at Woolworths almost 3-4 times a month and when there's an issue I email and expect a response accordingly. As paying customers it's the least you can do especially when I'm paying for food I have to throw away and mind you I think I'm paying for quality but after my recent experiences it's making me think twice. I would like a response to my email because not only is it unfair that my money is being wasted but Woolworths needs to consider that their customers health is important!