Pathetic customer service

<p>I'm very disgusted by the service I received from Woolworths store in Somerset mall Sat 24 / Sun 25 June. I went to exchange goods worth +- R1430 (4 items) and took something else with the amount. upon arrival at home I found out that the refund amount loaded in my gift card was R1079 and that raised concerns for me that there is an item not refunded but pity I was not give a refund slip to see exactly what wasn't refunded and the funny part is that they have the item at the store. To confirm this information I then looked at the till slip for the total information purchased and it was R1018,00 and the gift card balance was R60.69.</p> <p> </p> <p>While confused and trying to pin point exactly what happen I realised in the slip, there was an item given to me for “free”, meaning this item was not in the till slip. I simply felt bad about getting an item without paying for it because I understand the business protocols and when it comes to stock take and there is shortage, how negatively that effects the business itself. I didn’t want to be the cause of shortage in the store so I called the store at 18:56 in the number ********** and I was told to go to customer service the following day because they close at 19:00.</p> <p> </p> <p>On Sunday morning I went back to the store and got to customer service, both the cashier and that supervisor that assisted me the previous day both were off. I spoke to another supervisor and I explained what happened. We checked paperwork for the previous day and according to the refund slip they had at the store, it happened that indeed there was an item that was not refunded with value of R350. There lady who was trying to assist me called another department to look at the cameras for the previous day and she confirmed that according to the footage indeed I was at the store and I retuned four items but according to the refund slip there is only 3, but she mentioned a confusion because the item that was given to me, that is not in the till slip was ringed as a refund but she explained she would need to go and view the footage herself, so I was told to wait.</p> <p> </p> <p>After the wait, the lady who was assisting me came back only to tell me “sorry sir, there is no problem here because the amount of the item that is not on the refund slip and the amount of the item that is not on your slip that you claim it was given for “free” is the same amount so therefore there was a straight swop but they might have forget to tell you”</p> <p> </p> <p>There service I received there was very poor and I believed that was all because of the communication that wasn’t done, should the cashier who was assisting me told me about this in hand all of this wouldn’t have happened. For a second I hardly believe that I was in a professional store, especially in a customer service department and if what was given to me is regarded as a “customer service” then I don’t know why the store still exist because that was pathetic.</p> <p> </p> <p>I was very humiliated when I left the store because I wasted almost 2 hours in the store for my query that was seen as not a “problem” on their side, the petrol to drive to the store and back home and the airtime I spent on the line while calling them. </p> <p> </p>