Pathetic customer service

<p>I logged a query online on 1 September about discrepancies relating to the timing of quarterly Cashback rewards. I only received a response this morning - i.e. over three weeks later. The response was generic and did not answer my query at all. Why can't you read and try to understand before responding to queries? I also logged via phone about the same issue and I was supposed to get feedback within 24 hours. Guess what? I am still waiting! Since December my online profile shows a different timing of quarterly rewards, e.g. Aug-Oct, but the actual rewards cash backs are for Sep-Nov (which is correct). But why is there a one moth discrepancy on my profile? You need to fix this. Honestly you are irritating me to the n-th degree with your pathetic service.</p>