Pathetic Customer Service

I tried to purchase a minions onesie via the Woolworths online shop. It showed me that there are none available via the online store. A friend advised they saw some last week in the Canal Walk store. I phone Canal Walk 3 times and no one answered. I then called Somerset West, couldn't be put through to the boys sleepwear department as the call doesn't get answered and was then told by the operator they are busy. She took down my details and the product details and assured someone will call me back. I then tried Canal Walk where also I couldn't get through to the boys sleepwear department and the operator advised she can't help either. I also sent an e-mail via your contact us form and was told it was sent to the relevant department for assistance. To date I have not had any response from your online queries team, nor the somerset west mall store. Canal Walk was a complete waste of time as well. In the meantime, while I wait for someone to get back to me if ever, the stuff is being sold out!!! Looks like Woolworths doesn't know the meaning of the term Customer Service. I prefer to be e-mailed and not called. I do have my calls of yesterday recorded as well.