pathetic and ************ service from woolworths/woolies Dash staff and management

your service is beyond pathetic. and ************. you really have no shame.

My partner placed an order for groceries through woolies dash on the 4th of January. The driver never showed up to the location, which she then escalated the matter. through a phone call and she was advised the funds will be refunded.

Mishal Julies responded to her via mail on the 5th after she escalated the matter again, he advised her the refund was captured and it would reflect within 3-5 days.

She reached out again on the 9th and Janine Schilder advised her the money is on the way.

Then on the 18th Brandon Smith told her that her refund could not be processed because her bank "FNB" does not permit manual entry and she should forward her ID book, which is the biggest hogwash and worst corporate bull**** I've ever heard in my life.

needless to say she forwarded her ID copy then Ntombekaya Jolobe told her that the ID was not clear.

She has previously placed numerous orders successfully and only once was there an issue like this and the issue was resolved accordingly with no hassles and no nonsense.

What type of *********** people do you have working at your company. this is beyond incompetence. its a travesty.