Pathetic and poor service from online delivery

I have ordered via the App. Upon delivery, my detergents were bust and leaking through my door and did not get my toilet roll.

After a few days I got a reply, which was shocking. The agent Promised to have my items delivered on 23 January 2021. It is now the 28th of January 2021 and my items have not been delivered. I've wasted over R300 in airtime waiting for an agent to answer my call and days to get a reply to my email. Wonder how long more will Woolworths continue this poor service delivery.