Pathetic and Disrespecful

I went to Woolworths Eastgate on sunday for an exchange. I got to customer services and was assisted by a lady. She was told to refund the money and use the exact way that was used to make a payment and then let me pay so that i can be able to use the voucher i got from Woolworths. I used a gift card from Adumo payouts (Inreward card). She asked if it was a debit or credit and i said credit because we use the card everywhere as long as the speedpoint takes a credit card. She did not say anything just asked me to swipe the card to complete the refund process. Nothing was said only when i was trying to pay, i was told that it takes 10-14 days to reflect to the card. I asked so why was i not told before the transaction so that i can make other alternatives? They other lady that was in charge kept on saying "Unfortunately there's nothing we can do for you". I repeated and said but you can't tell me there's nothing you can do when it's not even my fault. After saying that more than 7 times she said let me call someone who has an authority. She went and came back with Lerato Motlhasedi who also told me that there's nothing they can do, i asked so what does she suggest i should do because this was never communicated before the transaction, had they told me i would have made other plans. She kept on saying " No there's nothing we can do and i can't allow you to leave the store with the clothes. Who said i want to leave the store with the clothes i did not pay for? and that also showed me how disrespectful she is to the customers. I said so you don't consider the fact that the lady did not tell me anything about the transaction clearing after 7-10 days. She kept on saying sorry there's nothing i can do. Sarcastically so and so disrespectful without showing any remorse or taking responsibility that it's their fault not mine. She concluded by saying" what you can do, you can go to your bank and ask for a statement to see where the money is, i said when are you going to do that because i did not hear she said"You" she said"No, not me, you will go" again sarcastically. She looked at the card at the back and said you can call the number on thesday i asked so why did you not suggest that the first time instead of telling mw that there's nothing you can do? She said we are both here to help each other you could have suggested that. She is so mean and very disrespectful towards customers. I wonder if i am the first customer to be treated with so much disrespect by her and that body language. She is very mean. I am now sitting here waiting for the money to clear when i needed the clothes asap. She must learn to treat people the way she would like to be treated, she is very DISRESPECTFUL. I am very disappointed.