Pathetic and Apalling Service, Financial Services

I was invited to apply for a credit card by Woolworths Financial Services. I did the application telephonically and was advised to go to the store and take receipt of my card. on arrival at store at 17:00 the consultants were not clued up and messed up the application by applying again. At 18:00 they advised they cannot issue the credit card. The following morning I called Woolworths Financial Service only to be told they need a paid up letter for my previous credit card. I received it forwarded it to the email address, called and verified with the agent that they have received it. Thulisa confirmed and advised I should call 72 hours later. I call only to be told no submission was done by Thulisa and this is the incorrect card , it is an instore and not the credit card. I call back speak to a supervisor to assist only to find out they cannot locate where the account was being paid to. it is three weeks later I still did not receive the letter. I called , I emailed and to no avail. Its seems like no one cares. It is quite appalling for a store like Woolworths to have employees who are not trained and don't give a damn about their customers. I have not even received a reply on email.