Pathetic admin from Woolworths

On 24 July 2021 I sent an email to Woolworths with the following message: “I paid the balance of my Woolworths account, and wish to close my account as well as my Woolworths card. I attach the proof of payment.” I got no reply and I’m still getting statements from them, for so-called card protection! Maybe they don’t read their emails. I decided to quit my Woolworths account for several reasons. Bad admin. From time to time I would not receive the monthly statement, and then I send them an email. They come back to me asking for my ID!! They use the same email that they use to send me monthly statements. So what kind of Mickey Mouse data system do they have? Then, virtually morning after the payment date they harass me by phoning me, when the payment had been made by the payment date, but hasn’t reflected in their bank account. Evidently they are too thick to realise that South African banks are relatively slow, and if they waited a couple of hours, or a day, they would probably see the payment in their account. I also send them an email when payment is made, but this doesn’t seem to help. Perhaps the people in the financial section have nothing better to do! W A Richter.