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1 reviews | Active since Jan 2013

13 Apr 2018, 10:44

Pathethic Woolies CEDAR SQUARE service

Lodged a complaint on the Woolworth's website 05th of April 2018 about the so called bigger better upgraded Cedar Square store which on a weekly basis suffers from stock shortages with even the most basic of items such as white bread!!! Have pictures to prove!!!

Furthermore there are so called EXPRESS TILLS at this store which are seldom staffed and even if you have 5 small items you have to stand in the trolley lane for lenghty periods.

I have previously addressed this matter with a store manager yet clearly this made no difference.

My complaint on the website was ONLY rep**** to on the 09th of April 2018 and the reply merely stated that the store manager would contact me! Wonderful service Woolies as clearly my initial complaint was not read properly as I stated the store manager had been of NO HELP, so why would I want to speak to him again!!! For a big chain, your customer service is attrocious!!

I rep**** to that so called customer service mail from Janine Floris on the same day I received it 09th April 2018 yet have STILL NOT received a response from her or ANY STORE MANAGER for that matter as indicated in the response email to me!!! Clearly all these so called STORE MANAGER'S should be fired as well!!!

I will certainly NOT support WOOLWORTHS if this is the type of customer service that is being afforded to customers....absolutely pathethic!!

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