Passing the hot potato

I've been struggling for more than a year to get to my internet banking access sorted and no one seems to be able to assist me. I locked myself out and unable to reset my password as its linked to my old cellphone number. I've changed my cellphone number with you Woolworths as well as with Absa but still no seems to be able to help me. Its really pathetic that i have to run around for a year with the same thing. I initial complained and it was investigated, i couldn't answer the phone when my call was returned and it seems like the issue was just forgotten about. At least have the decency to say the issue cannot be resolved, so that I can go to an alternative service provider that can offer something as simple as internet banking that works.