Pargo order

Good day, I hope this email finds you well.

I am writing to follow up on an order I placed, during which I mistakenly entered the incorrect contact number. I have since updated my details, but I have yet to receive any feedback or an update regarding my order status.

The order is now two days overdue from the expected delivery date. I have also made several phone calls to inform your team about the contact number change, only to be told that Tygervalley is no longer a pickup point for Pargo—despite this being an available option when I originally placed the order.

This morning, I spoke to two different consultants who advised that the order is not at the store. I would appreciate it if someone could urgently look into this and provide clarity on the whereabouts of my order. I have paid for the item and am very disappointed with the service I’ve received thus far.

Looking forward to your prompt response.