Paid up

I am very disappointed that even after 5 years I am fighting the same battle with woolworths recoveries, my account was handed over and I settled it 5 years ago. To date the account is open and I have furnished woolworths with the paid up letter from the attorneys and woolworths also provided me with the paid up letter. But to date the account is still open irrespective of the account showing zero it remains open. Can you please close this account and update my name on credit bureau it's been 5 years guys i am tired of phoning cape Town just a few weeks back I went to woolworths store they phoned Capetown and I was advised that the closure will be done between 3 to 5 days. Yesterday I was there they phoned again and it's a different story...... how does one still see account status Account in arrears, no this is too much. Please sort this out my name is been taken for an unfair ride