Paid twice, one order - o***

I shopped online with Woolworths for the first time 23 May 2020. My order was processed and my account balance deducted with my order total at the same time. A few days later my account was deducted again, I didn't have the money available for the full order amount but what was remaining in my account was deducted. The descriptions given for the first deduction differs from the second though. I thought this was just an error and waited for it to be reversed then contacted them by email and tried to get through to the call centre 28 May 2020. So far I have received an email response asking if the matter has been resolved, I have responded to say it hasn't and given a suitable time where I can be contacted but this hasn't happened yet. I even contacted my bank to ask them if this error is perhaps theirs and I was told no I need to contact Woolworths. I don't even want anyone to call me, I just want my money back that is all. I have shopped online with Clicks, Superbalist, Takealot and Spree when they still existed and never had one issue, this experience makes me not want to shop online with Woolworths again.