Paid for goods NOT RECEIVED

O*** - Order from Woolies Dash/App

On Saturday 03 February I placed an order with the app. I missed the drivers call by a few minutes because I was on another call. I called him back immediately, he said he was returning the goods to the store and I would be refunded.

I immediately emailed Woolworths and advised them of the situation. The following day I placed another order, I spoke to the driver that arrived. I told her about the situation from the day before and she advised she would speak to her supervisor and send me a Whatsapp with the update. She came back to me and told me it had been sorted and I would be refunded within 5-7 days.

The driver also whatsapped me and told me I should receive a refund within 48 hours.

To this day, I still have NOT BEEN REFUNDED for goods NOT RECEIVED. I can provide evidence of conversations with the drivers. After NUMEROUS emails to every Woolworths email address possible, NOT one person has rep**** to me.

I have no choice to lodge a complaint with CGSO. This is the only way I am going to get my money back it seems!