Paid account in full and still not updated

In Jan-2015, I paid my Woolworths credit card in full, I requested the person from the Woolworths financial service to please update my detail with the credit bureau, the person said they do it once a month, I accepted that , after the date that was given to me by the person, I checked back on this day with the bureau only to find out it still shows open on my credit report. I then call Woolworths financial again to query this , and the person said she will find out and come back to me, still to this day no one from Woolworths financial has even bothered to call me back, and my account still show open at the credit bureau , and no I must loge a dispute to try and get this sorted out.<br> This is very poor from a company that try's to be the best but fails at almost every attempt.<br> Trust me I will never use this company again, as this is jut poor, and unfair to us the consumer.<br>