Package not delivered on time.

I made a Woolworths food order via woolies dash on the 12th April 2025 and it was scheduled for delivery for 13th April 2025 between 10AM and 1PM. I waited the entire day and no one pitched, I emailed customer service to no avail. Today, Monday 14th April I called for assistance and was told that my package cannot be delivered today due to the drivers doing out of town orders. Why is that my problem if they didn’t pitch to begin with? Am I not paying for convenience of next day delivery? I will definitely not be making use of this service again in future. Woolworths has poor customer service.