Outstanding Refund - not paid to date

I have not received my full refund for the cancellation of my online order placed for December 2020 totalling R641.91.

I have been emailing Woolworths online consistently and received email correspondence stating that this will soon be resolved and this issue had been moved to the refunds department. After one month I received a refund of R101.00

I have been following up on the outstanding balance of R540.91 and still this has not been resolved to date - two months since the cancellation.

This has been extremely frustrating experience. I am disappointed with the level of customer service from Woolworths as I expected more from the brand.

It will be good to hear back from Woolworths on how this matter can be resolved swiftly.