our systems are down - we'll make it YOUR problem

I have just returned from the WORST client service experience with Woolworths. Their systems are offline, I had purchased some sale items. The bank had RESERVED the funds for the transaction. They had however attempted several more times to submit the transaction, all resulting in a failure as there is now insufficient funds in my account (due to the FIRST transaction being processed by the bank). When I requested they keep the items and call me when they are back online, the refused, numerous times. Eventually they took my details and undertook to call me. The manager I spoke with CLEARLY has NO experience to deal with sticky customers or even stickier circumstances. The items are paid for - money taken from my account, additional bank fees incurred for declined transactions. It is my expectation to receive an apology, in writing from the manager, delivery of the goods to my door, at no charge and a refund of any possible bank fees as a result of declined transactions. The manager was Lucia Tshukudu from the centurion mall branch.