Our best woolworths services has deteriorated 😥

I ordered 6 Lemon and Lime Chardonnay from their online store. Now my products were supposed to be delivered 2 Thursdays ago. When I went through my mails today I was told that they couldn't get ahold of my address that is less that 20 km from their wonderboom junction Woolworths store. I am hosting a few family member overwhelmed weekend and I unfortunately haven't gotten my things. I spoke to a lady called Thando from their call centre and she said I would have to go collect them myself from Centurion mall. I asked her that how was that possible if I that put in my wonderboom address . Thando kept me waiting claiming that she was speaking to the manager from Centurion mall. She said the Manager would ask his delivery guys if it'll be possible to make a delivery to our side (Wonderboom Junction) since they couldn't get my address. Thando is telling me with refunds that'll take 4 to five days while I want my wine.