Order #o***

On Thursday I placed an order on woolies dash delivery and checked out, I noticed I had not added an item which I needed and gave them a call to ask if I could add an item and the lady said no I cant I'll have to cancel the order and that the money hasn't really left my account and it would reflect immediately but little did I know after refreshing my bank account to see if it has returned but nothing. I made another call to them asking about my funds not reflecting the next lady than said no I'll have to wait 7 to 10 working days for the funds to reflect which means I have to wait 7-10 working days without food and when I asked to speak to the manager she hung up the call what disrespectful customer service, I'm appalled by the service woolies dash gave me, I than made another call spoke to a gentleman Storm which was very help full and tried to fix this issue and even when my airtime ran out he gave me a call to see if he could solve the issue which it still not solved I had to give my bank a call and that would take time to reflect still. after spending airtime advances which I'll have to foot the bill just because that 1 *********** dash consultant didnt inform me about the warning of waiting 7-10 working days which I would've opted not to cancel if I knew I'd have to wait and live without food until 2 weeks. I sent them an email and asked them to report the matter which I was ignored and still they ignored my email.