order number o***

I placed an order on the 05/06 online. I then called the call centre on the same day to ask for the colour change on the order. I spoke to Vuyo who advised me that she will make the adjustment on my order. Only to my surprise when i received my order the colour was not changed. have been calling from the 12/06 to inform them that the order was incorrect and even sent email . Everybody that i speak to tells me that they will check with stock room if they still have the colour but nobody ever comes back .On the 13/06 when i checked online they still had the colour and sice i needed. The reason i bought online its because at the store they didn't have my size. I am so disgraced by the service that I received from the entity. It is the most embarrassing service that i received from the company that prides itself with best quality. I hope i can get this resolved.