ORDER NUMBER O***: Pathetic Service from Woolworths online & Woolworths Umhlanga

On the 29/01/2021 I did an online order for delivery on the 02/02/2021 between 10am & 1pm. On the 02/02/2021 about 9am, Woolies sent me a message stating that deliveries will be delayed by an hour & if I wish to change the delivery times, I should contact them. This was a birthday present for a friend that was being delivered to her place of work so I assumed there will be people on site to receive the delivery. The evening of the 02/02/2021, I received confirmation that Woolworths took their payment & assumed delivery was complete. I phoned my friend to ask her if she liked her gift & she said no delivery was received. Taking in to consideration the delay with deliveries, I thought oh well Woolies will deliver the next day - this did not happen. On the 04/02/2021 I called Woolies re: why my order wasn't delivered & they advised that they attempted to deliver very late on the 02/02/2021 & nobody was on site. Due to Covid my friend is only 2 days a week at the office, so I asked Woolies to change the delivery address & furnished them the new details-Woolies called Umhlanga branch to confirm if they delivery to Mount Edgecombe & the Umhlanga branch confirmed they will do the delivery the same afternoon. Woolies called my friend to confirm if she was home & she said yes. She waited for the delivery & nobody pitched. On Sunday she politely informed me that she waited for Woolies the entire of Thursday afternoon & Friday & nobody pitched (second time round I was embarrassed). I called Woolies on Monday the 08/02/2021 & was informed delivery did happen & Regina(my friend) signed for it. I called her up immediately & she advised no delivery received. I was furious by now & called back to Woolies online dept & demanded I want a copy of the proof of delivery & was informed it will be emailed to me. I waited on Tuesday & nothing came through. On Wednesday the 10/02/2021 I called Woolies again demanding I want a copy of the proof of delivery & was advised they cannot furnish me this because delivery did not happen. By now I was more than furious, I was put through to Thobile at the Umhlanga branch who put me in contact with the person who handles online deliveries & the gentleman promised me he will ensure delivery happens on the 11/02/2021-he went on to advise that should the flowers I ordered not be available, he will call me to confirm the replacement bunch that will be sent. I waited on Thursday morning & no call - I called in the afternoon & demanded to speak to Thobile who refused to take my calls. I left her numerous messages to contact me & this did not happen. Woolworths service sucks totally & they are a bunch of ******* & ***** - they took my payment without delivery, **** that delivery happened & then could not give me proof -I am besides myself & frustrated as I had to make more than 10 calls for a delivery that has still not happened & the bunch of ***********'s at Woolworths couldn't give a continental shid