Order not delivered

I order new born clothes on the 26 of September , mind these clothes were meant to be taken to hospital so that the child can be discharged, Woolworths delivered the clothes to the wrong address and when they got there they didn’t even bother to call so they can confirm they are giving the package to the right person , no care to fix the matter when I call them they promised to retrieve the package and send it to me if not they will refund me till today that has not yet happened wats worse is that they are nolonger responding to me I am so annoyed and disappointed