Order Marked Delivered but Never Received – Refund Voucher Still Outstanding

I am extremely dissatisfied with my experience with Woolworths Online Customer Service. I placed order #o*** on 28 January, which was marked as delivered on 31 January, yet I never received the item. I reported the issue on 1 February and had to follow up numerous times via phone and in-store before the matter was finally addressed.

I am extremely dissatisfied with my experience with Woolworths Customer Service. I placed order #o*** on 28 January, which was marked as delivered on 31 January, yet I never received the item. I reported the issue on 1 February and had to follow up numerous times via phone and in store before the matter was finally addressed.

Although the order was eventually refunded, I was told I would receive a refund voucher within 5 days, which never arrived. My emails regarding this were ignored until I reached out on social media, which is when I finally received a call. During that call, I was informed that the voucher had been sent to an incorrect phone number, even though I had already confirmed my correct number via email.

The lack of communication, the delays, and the failure to use the correct contact details have made this an extremely frustrating experience. I expected far better service and accountability from Woolworths.