Order just doesn’t arrive

Order *** was placed on 10 July 2020 and I received the usual email from woolworths advising that the order had been received and was in process. This was the last I heard from yourselves on the issue.

The order was due to be delivered this morning between 10 and 1. I have yet to receive this order.

I called customer services at about 4pm to enquire as to the situation with the order and was advised Peace as follows: 1. The shop from which the order was to be collected had a corona outbreak and was closed as a result. 2. Orders had been cancelled as a result and notifications to this effect had been emailed to customers. 3. I advised that no such notification had been sent to me and that the app still indicated that the order was in process. 4. Peace then made enquiries as to why I hadn’t received the email and put me on hold. She returned advising that my order hadn’t been cancelled and and that she would phone the store to find out the details. I asked her how she would do so if the store is closed and she advised that she would investigate and revert to me. She has yet to do so. In any event, common courtesy is that if an order is cancelled, you let the person know of the situation.