Order from Woolworths online not delivered second time in a row

I placed an order with Woolworths for delivery on a Tuesday morning.

I was then phoned on Tuesday morning to be let know they had a problem with delivering and could they reschedule for the afternoon.

I was unavailable for the rest of the day so they agreed to deliver the following morning (Wed).

It's now Thursday and no delivery.

This is the second delivery in a row that has not been delivered and has problems.

I also tried to phone the call centre.

After being on hold for 15 minutes I finally got hold of an operator.

While getting the order number I asked if they were having problems as this was the second delivery problem I've had and I was suddenly disconnected from the call.

The previous time I had the same problem with the call times.

It also took two calls as I was also disconnected from the first call.

One of the reasons for using Woolworth is their customer service which seems to be lacking at the moment.

Tim