Order and Poor Service

Earlier this week, I purchased a foundation online. Unfortunately, I received the incorrect shade. I immediately arranged for it to be collected and replaced the very next day. However, to my absolute frustration, I was sent the wrong shade yet again. I am extremely disappointed that the same mistake was repeated after it had already been reported. I cannot understand how this could happen twice in succession. Being told that the matter will now be escalated does not resolve the inconvenience and time . This is not the level of service I expect from Woolworths. I have always associated your brand with quality and efficiency, and this experience has fallen far below that standard.