Order ***

I am extremely disappointed with the service I have received from Woolworths. I ordered school uniform items well in advance, yet my order has still not arrived. Schools are opening, and my child does not have the required uniform because of this delay.

What is even more frustrating is the lack of communication. I have received no meaningful updates or clear explanation for why the order has not been delivered. Attempts to follow up have been slow and unhelpful, leaving me with no clarity whatsoever.

This situation is completely unacceptable. I expect immediate feedback on the status of my order and an urgent resolution—either a confirmed delivery date or a full refund so that I can make alternative arrangements. It is unreasonable for customers to spend their time chasing after information for items they have already paid for, especially when it affects their children.

I trust that Woolworths will prioritise this issue and resolve it without any further delay.