Opening of a new account

For almost a month now i am trying to open an account at Woolworths. Firstly i had to wait a week as i apparently had another account which had to be closed first. I did that. Then i had to present my ID and payslip. I did that. Then i got feedback my application is unsuccessful. According to law they need to tell me exactly as to WHY. I sent e-mail complaining. No response or feedback. E-mailed and phoned again. No response, no feedback. Finally got feedback and i was requested to present my ID and payslip which I already did. Since then i am trying to follow-up / get response / feedback but to no avail. This is probably the worst bad service experience i've ever had with a company. You want to support them by purchasing their clothes, but this is the \service"you get even prior to supporting them. """