Online Woolworths

On the 20 July I purchased online n paid immediately, delivery was supposed to happen within 7 days. When I reviewed my order I saw my delivery date. After that day I called to check on my order I was told they could not find my address. They will try again I gave out the company name and wrote an email to make sure they have full details. Days passed no parcel I called again was told they will deliver on that day. Another Woolworths parcel came and I was for my manager same address as the one they could not find for my order. Come the 5th August still no delivery I called n sent an email as well to follow up on my order. I was told it’s with the courier they will still deliver that was on Friday till I went home no order. Saturday I received a call telling me about I will receive a refund the stock is returned to the warehouse n no one can find it. Monday I received another call call telling me same story as Saturday. 3 phone calls n 3 emails to follow up still no order. No one called to tell me they are getting lost so I find them.