Online snakes in the grass

I made an online groceries order on the 9 September 2015 through Woolworths:<br> 1) Payment was debited from my account for the amount of R1118.24 on the on the 9 September,<br> 2) Receive the order on the 10 September,<br> 3) Some goods were not delivered and I received substitute eggs. In total of R31.95 was over debited on my account, because of the substitutes and goods not received,<br> 4) I have still not received the 'change' or alternatively the product that I ordered,<br> 5) Lastly, the exact same amount was deducted from my account again this morning, without placing a order. <br> <br> I gave them two choices,<br> 1) Reverse the payment of R1118.24 with immediate effect, or<br> 2) Deliver the previous order for the same balance.<br> <br> I do NOT find that Woolworths online shopping to be safe, and will NOT recommend it to my friends and family in future. If the service in store sucked, you must try and sort this out over the phone, it sucked even more.<br> <br> There is a reason why I do online shopping, and I think it will be better in future to get in my car and drive there.<br>