Online Shopping - Unreliable system

Please note that I was on the phone with Rose today, and was provided incorrect information as well as unacceptable service – she not even knowledgeable about her own employers promotions. The above mentioned order no has not been fulfilled, and I also received an email from you guys that I would not get the jeans I ordered (Product code ********** 747876).

The concerns I raised with Rose, which she dismally failed to address – are that why was I allowed to order an item if it’s out of stock? I have purchased online from many a site (including yours), and if an item is not available it is then “greyed” out. So why was this not done in this instance. Her answer – “We try to get the items from the shops/stores closest to you, and if they don’t have the item then it is said to be out of stock. Say for instance it’s only available in Cape town.”

The second part of this was- Since I bought when you had a “buy any 3 pay for 2” – what does this then mean for the three item I’m not meant to be paying for? Her answer- firstly she didn’t know that “Jeans” were part of the promotion……. What!! Then she wants to repeat what I had just said and offer to send me an invoice with info I already had – and she just couldn’t address this.

She cannot listen, or lacks listening capacity because she’s always ready to answer. I suggest you listen to this call before getting back to me, and addressing all my concerns. I mentioned this to her and I’ll mention it again, this is by far the worst service I’ve ever experienced from Woolworths – I’m starting to think Woolworths online is not worth the hype and actually look forward to you changing my mind about this!