Online shopping unrealiable and customer service centre bad

On the 24th of November I purchased a few items.

The first available delivery date was 11 December, this was not a problem as I would only require the items by 14 December.

I never received a call about any issues with the items I ordered. I did receive a communication that the order would be split up.

The second part of my order still had the delivery date as 11 December.

On the 11th I only received 1 package. I sent an email on the 12th (07:57) to follow up on the second package.

The first response to this email came on 14 December at 16:43. This is all it said:

"Dear Andriette Thank you for your email. I have emailed our delivery team to follow up on your order. Once I receive feedback I will inform you when you can expect your order. Kind Regards"

On the 13th I phoned the call center early morning. The lady was friendly and told me she would follow up and phone me right back. By that afternoon I have not had any feedback. I phoned again. I explained the urgency and my upset. I was again told by another lady that she will follow up and get back to me. Now, on the afternoon that I require the items, I had to rush to the shops to find replacements.

Up to now I have had to spend more time just getting my order, than I would have if I just went into the store. I still don't have the items I ordered. I had to rush out to replace the items which I required. I spend more than 10 minutes on each phone call to Woolworths and they just do not care!