Online shopping service is pathetic

I ordered items online during the lockdown on the 6th of April 2020. At the time of purchase all the items were available and I was told my items would be delivered at level 4. I sent numerous emails and messaged them via social media and I got a lousy phone call from their call center offering me absolutely no information other than “we don’t have any information for you at this point, you will be notified when your items are dispatched” so that tells me nothing, no timeline, no reason why there’s a delay, nothing. I understand there would be a delay due to the backlog but this is ridiculous. I eventually got a response from Woolworths saying that all my items are now out of stock and nothing similar is available for them to replace it with. So I checked online and well everything was available but in different colors which I’m happy to accept. Anyway... pathetic service...