Online Shopping Nightmare

During the pandemic I have shopped with Woolworths Online several times. I am not new to online shopping with many other retailers - but I have to say that Woolworths are amateurs at this.

Their system is slow - so it takes forever to search for what you want. Once you think you have what you want in your basket, and you go to checkout - items disappear as they are not available. They say deliveries are free for over R475 - but I spend R2700 and get charged for delivery. They have no way for customers to track order status on their site. They take at least 5 days to deliver. And when the delivery arrives, items are missing - they were out of stock! They don't do returns or exchanges - you have to take items back to a store and stand in queues (during a pandemic).

I received an order on Monday the 5th. One of the items was too big so I placed an order for a smaller one the same day. Today (Monday the 12th) I get an email saying the ONLY item I ordered is out of stock! I could have gone to a store to collect it (they had stock in a Pretoria store) but because I found it online I saved myself a 2 hour return trip.

I am so disappointed with this huge retailer that can't get online shopping right. I have never had this problem from Zando, Superbalist, Mango, Takealot, @Home, MrPrice, Sportsman's Warehouse.....