Online Shopping Nightmare

<p>I have always been a Woolworths customer. So when I got a promotional e-mail about the online Quality Sale, I did not hesitate to purchase some stuff as I know Woolworths are renowned for being one of the best retailers in South Africa. So it came as a shock when I did not receive my online order as scheduled on Monday the 13th of February 2017. But being an understanding customer I decided to give them the benefit of the doubt. I waited for the order yesterday, Tuesday the 14th and it was not delivered again. No-one called to explain why the order is late. This morning at 0820am I called the call centre to enquire and I spoke to Nancy. I held for about 8 minutes while she tried to contact the driver. I then asked her to call me back as I could not hold for longer. Its 1230pm and Nancy has not called back yet. The e-mail I sent at 8am to ********** is still to be rep****. I am now wondering whether this was a good idea to buy online after all. I can't believe that with my first online order with Wool worths and this is the kind of service I am getting. Its shocking and embarrassing really. </p>