Online shopping nightmare

For Black Friday I decided to spoil my special needs daughter with some pajamas from Woolworths and I let her chose from the online store. She chose one 2 pack, and two seperate sleep shirts. In total 4 sets of pj's then. The first available delivery day I could choose was the 7th of December. Already almost two weeks later. But fine. I will wait. Closer to the day they confirmed the order but said it will be split into more than one delivery. Nothing delivered on the date i chose. Bits and pieces over the course of two weeks. Today its the 16th. I still have not received the two pack's second set! I am trying to phone. No answer ever. I am emailing. No response except once with the promise of arranged redelivery. Nothing happened still. Not only did they not deliver on time i chose but they deliver whenever they want whether I am home or not without letting me know when they will come. I am so fed up i dont think I will ever use their online shopping feature ever again as the previous one was also the same story. I wanted to give the pajamas all together as a gift(read the notice on delivery note) but not only was it delivered in bits and pieces but still I am waiting for order to be completed. She is a special needs child and was so excited and now that excitement had to make way for utter dissapointment. . Buuuut send me email that my order is COMPLETE! And that makes me just furious as how many times do I have to tell them its not complete!!! Worst service ever that remind of service of state institutions! And that of one of SA's supposedly "flagship" retail group! One star rating just because I dont have an option of choosing zero stars!