Online Shopping Horror

I just need to warn people who want to shop online with Woolworths. After numerous phone calls and emails I have yet to be refunded and this is totally unacceptable!!!

I placed an order online on the 24th of April. The order was delivered in 2 parts as clothing was part of the order. I have ordered online before and know that I need to phone in to have funds released. However, that has not happened yet. The problem is NOT with my bank as they did not deduct the extra amount, but Woolies did. I have spent over R200 on airtime. More than R3000 has not been refunded because apparently, Capitec is waiting for an authorization code from Woolworths.

We have now even spoken to managers who requested bank statements, which we have supp****. It seems that the managers do not understand bank statements either.

HOW IN THIS WORLD CAN IT TAKE MORE THAN 3 WEEKS FOR MONEY TO BE REFUNDED?

The amount of stress, time, and money spent on this I do not even have words for. But let me tell you if you are 2 days late in paying your Woolies account, they get back to you in 2 seconds!!!!!!!!!!!!!!!!