Online shopping customer experience pathetic!

<p>Bought 2 dresses online on the 1 day only Christmas special on 14/12/2016. The dresses would have cost me R549 and with the discount R356.85. A day or 2 later and email was received to advise they dont have 1 of the dresses and that the amount for this dress will be credited back to the account. I immediately emailed back to advise that it showed they had stock, and why couldnt they source the dress from a store because they had. No reply to my email was received, no phonecall to advise me. I emailed the online store thrice and lodged a complaint on their website and Facebook. They eventually come back to apologise, and say that they contact their clients when they dont have stock, but I advised Ibdont want to be contacted and for the inconvenience they will give me a R60 voucher. When questioned where I said that, the consultant comes back again and advises that because of a new system they do not contact clients anymore. She is now contradicting herself because she just said something else in her previous email. And again that they are only willing to give me the R60. I dont want a R60, I would have saved at least R194 on that dress. Now you want to give me more 3 times than that amount!! I want what was due to me on that day and nothing less. And I expect a resolution to this complaint today that suits both parties because it has been coming on for a few days already, because each time I need to call your call centre also a cost to me. Sheena or one of the other team leaders were suppose to call me but nobody ever did. So lets see what happens today.</p>