Online Shop - Very Dissapointed

I have ordered a few items via the online shop yesterday morning. The delivery times was 11:00 to 14:00 today. I phoned before 14:00 and the consultant said they are on their way.

It is 15:15 and still waiting. Not good enough. Tried to phone customer care, already closed.

Please refund me with the full amount. I will never order via the online shop again

Very dissapointed.