online service not fulfilled

I placed my order on the 13th it was dispatched and the delivery was scheduled for Friday the 17, to my surprise nothing come through I then called the customer service department where I spoke to Sydney who promise to track it down for me and will call me back to give updates, I waited and waited, I then call back and spoke to Thabo who then promised me the driver is on his way will be at my place at 19:00 till now.

I called again Saturday the 18th and spoke to Tseko, she then told me the driver got lost on Friday and they will send another driver on Monday. Today being Monday I waited till I call again and spoke to Ntobeko, she promised to follow up this matter and assured me the driver will arrive before 13:00 today, I called again at 14:00 where I spoke to Tseko again she put me on hold for 30min while trying to get hold of the driver, I then called again and requested to speak to the supervisor, I was then transferred to Cresenda she requested that I hang up and she will try to trace the driver and call me back, she called me back with the feedback saying she can’t get hold of the driver on both the work number and the cell phone, she will call me back.

This is purely bad customer service because no one is following up on the order, the driver as well could have called for directions since I have given my number.

I did not order on line because of any other reason apart from the fact that the items are not available at the store. Woolworths failed me and for first time online customer, the service is bad and bad experience too