Online service disappoints!

On March 13, I placed an order online and paid for my items. To date I have received no communication from Woolworths. I called numerous times and sent an email on the March 27. I gave them the benefit of the doubt as our country was on level 5 of the lockdown. Today I finally got through to Online Customer Care. I was then told (only then!! After I called and emailed) that my address was incorrect on the system and the goods were returned!!! I then asked what the process was and I was told that they need to refund me! Nearly 2 months later and no one bothered to contact me! I can expect this from other retail stores but not Woolworths! I am so disappointed!