Online purchase not great

So i made a purchase on line on the 4th of March, Called Woolworths to enquire about my order only to find out that there was no longer stock. No one made means to reach out and advise that the order wasn't reserved. I had to call and enquire since it was way pass my delivery date. Now im being send from pillar to post to have my money reversed into my account. There are saying its capitec that has my money and capitec is saying they haven't received any email from them to request to release my money.