`Online Promotions a *****

<p>I placed an order online on Mothers Day to take advantage of their Mothers Day Promotions advertised on their website. The amount on the order after checkout did not take any discount into account. I called Woolworths Online on Monday morning to query and the consultant agreed that I was entitled to the discount so will log a query with IT and get back to me. No feedback the entire day so I call again at 5pm to be told that as my card had not been charged as yet that is why the discount is not reflected. He insisted that when the order is picked and charged to my account the discounts will be granted at that point. Thursday morning I receive an e-mail from Wollworths confirming delivery of my order at the full purchase price & no discounts granted. I phone Woolworths Online to be told oh well she will send IT an email but can I please send her an e-mail stating what discounts I am looking for as she does not know what the promotions are. I inform her that if I accept delivery of the items at that price then how am I going to claim my discounts. Well then I should not accept my order if I dont want it at the normal price. I call the manager and he says he will get everything sorted as I am entitled to the discounts. I called in today to enquire about my order & was informed it will be delivered tomorrow at the normal price. 6 x Mother's day promotion was meant to be app**** to my order which I would have received had i gone in-store. The online consultants do not care & i ask to be put through to customer service. I get transferred to Financial Services, I select store card & get told wrong number you must call Online Customer Service & they closed. To close my account i need to call another number, she is Financial Services but I must call another number to cancel. Woolworths Online please go off-line</p>