Online poor service

Bought a table online(empire side table) and when it arrived it was scratched and looked like it had been used, it had a small chip as well, this was delivered on Monday the 16th Nov . So I went to Brooklyn woolworths on the 21st Nov to return it as the policy says if bought online the item can be returned at any woolworths store nation wide within 90 days for a full refund. I was told at Brooklyn woolworths that they dont take returns from online purchaces for items they dont have in store..Now i dont understand why I as a customer should roam around all these malls trying to find a store that sells this item so i can return it there. Its a waste of my time and defeats the whole online shopping. I'm ****ed at this terrible, no rating can justify the level of dissapointment and this is the last I'll ever spend my hard earned money at a store that doesnt respect their own policy nor the customer. I had to stand in the store, waste more of my time arguing a policy that i did not draft for people who have no care to implement, yaaaiks! What a way to put customers off, this is exactly how department stores lose market share, keep it up @Woolworths and i'll watch from the side line. Order number: ***.