Online Platform is a nightmare

On 21st of November, I used your online platform to buy several clothing items. When adding items to my cart, I discovered that delivery to my residential address was not possible, despite the app indicating stock availability. As a result, I had to use my work address, which was inconvenient. On Sunday, 23rd November, the app reflected that my order was “Ready for Collection.” I drove to the Sandton store, only to be informed that the parcel was not there and that I should wait for a Pargo update. It appears the app tracker and Pargo system are not synchronized. Two days later, I returned to collect the order and waited approximately 30 minutes at the store, despite there being no queue. I am unsure if the staff are adequately trained for handling collections. Upon opening the parcel at home, I discovered that only 2 out of 3 items were delivered. I immediately contacted customer service on 25th November and was assured that the matter would be investigated with the warehouse and feedback provided within 48 hours. Unfortunately, as of 2nd December, I have not received any update, even after sending a follow-up email. This experience has been frustrating and disappointing. I kindly request urgent feedback on the missing item and an explanation for the delays and system discrepancies.