Online orders not delivered

My online orders have not ben delivered until this day, first order was done on the 28th of November and the second one was done on the 1st of December. I have called Woolworths 3 times no feed back no order. On my Woolworths website it says order has been delivered.

Is Woolworths ****MING us or what I'm saying this because there are few people i spoke to and all of them same problems.