Online orders not delivered

I placed an order online on the 18th of December for a couple of Christmas gifts for friends, the order was to be delivered on the 21st, I did not receive it. On the 24th received an sms saying that order will be delivered before 5pm, I did not receive it. That night I sent a mail to the online shopping mailbox requesting feedback of when the order would actually be delivered. On the 27th I got a call from the couriers saying that they would deliver the order that day, order did not arrive. On the 29th I called their online shopping call centre where they committed to looking into the order and calling me back or emailing, no response was received. I then escalated this to the general complaints mailbox, they responded with an “unfortunately we cannot assist” I responded and I have heard nothing from Woolworths since Saturday. There is no further information online on the order or via sms. Money was paid to them on the 18 and the order cannot even be cancelled for me to get my money back. Over this period I have ordered from other retailers who were able to deliver in the 2 days that they committed to.

It is truly disappointing that Woolworths isn’t even communicating to their customers on this issue and just choosing to ignore those they call “VIP” customers. I honestly have no hope that the orders will be delivered today.